Home safety

Keeping our customers safe and secure in their homes is our top priority.

View home safety information

Keeping our customers safe and secure in their homes is our top priority and we make sure that we understand and comply with all of the wide range of Health and Safety Laws that apply to your homes, you and your visitor’s safety and our staff’s safety when visiting and working in your homes. We have staff whose job it is to keep up-to-date with changes in Health and Safety Law and a number of specialist teams whose job it is to ensure specific aspects of your home safe.

See below for more details on the different areas of Health and Safety we focus on:

Gas safety

An unsafe gas appliance can be very dangerous and even put your life at risk. This is why we carry out regular gas safety checks.

Learn about gas safety

Close up of a hand pushing a switch on a fuse box

Electrical safety

Around half of fires in the home are caused by electrical faults. Use our tips to make sure this doesn’t happen to you.

Learn about electrical safety

Fire safety

A fire can be devastating and can take just seconds to take hold, but most home fires are preventable if you follow some simple fire safety tips.

Learn about fire safety

Asbestos

If asbestos is damaged it can cause serious health issues. Find out what we do and how you can keep safe.

Learn about asbestos advice

Keeping your home free from damp, mould and condensation

Find out the best ways to treat and prevent condensation and mould with the correct heating and ventilation in your home. To report any mould or condensation call 0161 217 6016.

Learn about damp, mould and condensation advice

A hand filling up a glass of water from the tap

Water safety

Make sure the water in your home is safe, clean and at the right temperature for your everyday use.

Learn about water safety

Bogus callers

Most people who call at your home will be genuine but it’s important to follow some top tips before letting people into your home.

Learn about bogus callers

An older man on a Mobility Scooter on a street

Mobility scooters

If you need to use an electric mobility scooter or electric wheelchair please ensure you are storing and charging it safely.

Learn about mobility scooters safety

A man holding hands over a wooden home icon with small figures

Keeping customers safe at home

Find out what we have done to keep you safe in your home.

Learn how we keep customers safe at home

E-bikes and E-scooters

It is important when charging e-bikes and e-scooters, you do so safely to avoid a risk of a fire starting and putting your families and homes at risk.

See our E-bikes and E-scooters advice